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Telecom companies will not be able to cheat customers, must provide clear information about tariff plan in advertisement

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  • Hindi news
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  • TRAI issues rules for clear communication of tariff plans, terms by telcos

New Delhi 12 hours ago

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  • Telecom regulator makes standards more transparent in the interest of customers
  • Customers will be able to choose the tariff plan according to their need and convenience

The Telecom Regulatory Authority of India (TRAI) has taken a major decision in the interest of telecom consumers. TRAI has issued fresh guidelines for advertisements on tariff plans from telecom companies. It has laid emphasis on transparency so that consumers can choose tariff plans according to their needs and convenience. These guidelines will apply to both electronic and print advertisements.

Terms and conditions have to be given prominently

In a circular issued on Friday by TRAI, it has been said that telecom service providers should prominently inform the additional terms and conditions. Also with each tariff a separate link should be available regarding the specific terms and conditions. Where there is clear information about all types of tariffs. This information should also be available on the telecom company website and mobile app. Telecom companies will have to give this information prominently 15 days after the issue of this circular.

Current measures not transparent: TRAI

TRAI says that the current measures being used by telecom companies are not as transparent as they should be. Many companies do not prominently provide additional terms and conditions. Companies provide all the terms and conditions on a single webpage. Because of this, related information is either lost or becomes unclear and incomprehensible to consumers. TRAI has said that on the basis of suggestions received from various stakeholders, the Regulatory has decided to change the tariff advertisements. Companies have to send a report to TRAI to follow the guidelines before the 7th of the following month after every quarter.

Companies must provide this information

1- All types of prepaid tariffs, unit / volume of voice calls, data and SMS, where applicable, different rates, usage limits, rates, different speed of data usage.

2- Different information on all types of tariff costs for postpaid services. This includes advance rentals, deposits, connection fees, etc. Apart from this, different information of startup kit, top-up, tariff voucher, first recharge coupon will have to be given.

3- The duration of the tariff plan and the last date of payment of the bill will have to be given. This information should be clear, clean and easy for consumers to understand.

4- All types of information should be given separately in the bundled tariff plan. In this, information about non-telecom products with voice, data and SMS will have to be given.

5- Complete information about all types of charges from customers for non-telecom or non-telecom products apart from the tariff plan.

6- All the promises made by companies regarding data speed etc. should be clear, clean and easy for consumers to understand.

7- Complete information about the status of all types of materials, including fair usage policy.

Companies don't do it now

1- Currently, the prepaid or postpaid tariff plan from the companies does not give clear information about the unit / volume, data and SMS of the voice call.

2- For postpaid services, companies do not give separate information about advance rentals, deposits, connection fees etc. in the tariff.

3- Companies give information about the duration of the tariff plan and the last date of payment of the bill but it is unclear and incomprehensible to most consumers.

4- All types of telecom and non-telecom products are not separately disclosed in the bundled tariff plan.

5- Telecom companies do not provide information to consumers about charges that are different from tariff plans.

6- Information about companies' promises regarding data etc. is unclear and not understood by consumers.

7- Many companies do not give information about fair usage policy to customers.

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Twitter released statement on the new IT rules of the Center, said – will continue talks with the government

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Amid talk about the new IT rules of the central government, microblogging site Twitter has released its statement and said that it will continue to negotiate with the Indian government. Twitter issued a statement saying that Twitter is committed to the people of India. Our service has proved to be important for public interaction and has supported people during epidemics. We will try to follow the applicable law in India to continue our service.

Twitter further stated that as we do worldwide. We will adhere strictly to the principles of transparency, commitment to empower every voice in the service, freedom of expression under the law and to protect privacy. Worried over police bullying tactics

Twitter also said, “We are currently concerned about the recent incidents in relation to our employees in India and the potential threat to the freedom of expression of the users.” He said that we are working on new rules for citizens of India and around the world. Also concerned with the police’s bullying tactics to enforce the conditions.

Twitter will continue talks with the Indian government

Twitter further stated that we plan to advocate changes to those elements of these regulations. We will continue the dialogue with the Government of India and believe that it is important to adopt a collaborative approach. Protecting the public interest is the collective responsibility of elected officials, industry and civil society.

Facebook and Google are doing preparations

Digital companies Google and Facebook said on Tuesday that they are taking steps to comply with the new IT regulations. The companies said this a few hours before the new IT rules came into effect for Internet media companies. The new rules were announced on 25 February. Under these rules, large social media platforms such as Twitter, Facebook, Instagram and WhatsApp will be obliged to take additional measures.

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Tech and Gadgets

Good news for Phone pay, Google pay, Amazon pay or Paytm users, now you can withdraw money from ATM

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 If you use mobile phone wallets like Phone-Pay, Google-Pay, Amazon-Pay or Paytm, then there is good news for you. Now it will also provide the facility to withdraw cash from ATMs. The Reserve Bank of India has recently allowed this. Under this, you no longer need to go to the ATM with a debit or credit card to withdraw cash from the ATM.

Banking facilities including SBI

At present, this facility has been made available by other banks including State Bank of India from its mobile app, but now you will get this facility from these phone wallets as well. Not only this, now people with phone pay can send or demand money to Google Pay or Amazon Pay. Till now only one type of users can use it. However, for this, the KYC or Know Your Customer formality will have to be completed.

You can withdraw only 2000 rupees at a time

After the expansion of this facility, you will be able to withdraw only Rs 2000 from an ATM through your phone wallet. At the same time, you can withdraw up to a maximum of Rs 10,000 in a month. For mass transit systems such as PPI, Metro cards, FastTags, etc. are excluded from interpatability. But with the introduction of the new facility, they will be able to deposit money in the POS or POS system. This facility is still available only to debit or credit card holders.

The facility will be applicable from April 2022

Although the new facility will come into effect from April 2022, but till then you should be mentally prepared for it. Till now people of such facility were waiting. While most shops and other business establishments, including petrol pumps, had direct payment for phone-pay, Google-pay or Paytm, there was no facility to withdraw cash and send money to other phone wallets. 

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Tech and Gadgets

Now you can buy goods on EMI also through net banking, this bank started the facility

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If you want to get some new stuff on monthly installment (EMI) but you do not have a credit card, then you do not have to worry anymore. The private sector ICICI Bank has announced to give its customers the facility to purchase goods on equal monthly installment (EMI) through Internet banking. The bank has named this facility as ‘EMI @ Internet Banking’. A press release issued by the bank said that the facility aims to facilitate millions of pre-approved customers to purchase large amounts of goods on EMI. 

ICICI Bank has said that the bank’s millions of pre-approved customers can instantly convert their transactions up to Rs 5 lakh to EMI through digital. This release states that with this feature customers can now buy their favorite gadgets or pay their insurance premiums or children’s school fees in easy EMI from their savings account using internet banking platform.

ICICI Bank has claimed that it is the first bank in the industry to offer EMI through internet banking platform. ICICI Bank has tied up with Bill Desk and Razor Pay to provide this facility. The bank has said that at present, this facility has been introduced for more than 1000 merchants in categories such as online shopping portals, insurance, travel, education-school fees and electronic chains. The bank is also trying to add other merchants, payment gateways and segments under this facility in the near future. 

The benefits available under the ‘EMI @ Internet Banking’ facility are as follows:

1. Accelerated and Digital Process: Customers can convert their high value financial transactions into EMIs instantly and digitally by making payments through the bank’s Internet banking platform.

2. This facility is available on many fronts: Customers can choose this facility to buy their favorite gadget or pay insurance premium or to pay school fees for their child or for holiday.

 

3. Transaction limits: Customers can purchase products or services ranging from Rs 50,000 to Rs 5 lakh. 

4. Duration: Customers can choose the period of their choice from three months, six months, nine months and 12 months.

Step-by-step process to avail ‘EMI @ Internet Banking’ facility:

 

1. Select the product or service on the merchant website / app, select ‘ICICI Bank Internet Banking’ as the payment mode.

 

2. Enter the User ID and Password, select the ‘Convert to EMI’ tab on the Payment Details page.

3. Choose the payment period – Enter the OTP received on the registered mobile number and complete the payment.

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