New Delhi 12 hours ago
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- Telecom regulator makes standards more transparent in the interest of customers
- Customers will be able to choose the tariff plan according to their need and convenience
The Telecom Regulatory Authority of India (TRAI) has taken a major decision in the interest of telecom consumers. TRAI has issued fresh guidelines for advertisements on tariff plans from telecom companies. It has laid emphasis on transparency so that consumers can choose tariff plans according to their needs and convenience. These guidelines will apply to both electronic and print advertisements.
Terms and conditions have to be given prominently
In a circular issued on Friday by TRAI, it has been said that telecom service providers should prominently inform the additional terms and conditions. Also with each tariff a separate link should be available regarding the specific terms and conditions. Where there is clear information about all types of tariffs. This information should also be available on the telecom company website and mobile app. Telecom companies will have to give this information prominently 15 days after the issue of this circular.
Current measures not transparent: TRAI
TRAI says that the current measures being used by telecom companies are not as transparent as they should be. Many companies do not prominently provide additional terms and conditions. Companies provide all the terms and conditions on a single webpage. Because of this, related information is either lost or becomes unclear and incomprehensible to consumers. TRAI has said that on the basis of suggestions received from various stakeholders, the Regulatory has decided to change the tariff advertisements. Companies have to send a report to TRAI to follow the guidelines before the 7th of the following month after every quarter.
Companies must provide this information
1- All types of prepaid tariffs, unit / volume of voice calls, data and SMS, where applicable, different rates, usage limits, rates, different speed of data usage.
2- Different information on all types of tariff costs for postpaid services. This includes advance rentals, deposits, connection fees, etc. Apart from this, different information of startup kit, top-up, tariff voucher, first recharge coupon will have to be given.
3- The duration of the tariff plan and the last date of payment of the bill will have to be given. This information should be clear, clean and easy for consumers to understand.
4- All types of information should be given separately in the bundled tariff plan. In this, information about non-telecom products with voice, data and SMS will have to be given.
5- Complete information about all types of charges from customers for non-telecom or non-telecom products apart from the tariff plan.
6- All the promises made by companies regarding data speed etc. should be clear, clean and easy for consumers to understand.
7- Complete information about the status of all types of materials, including fair usage policy.
Companies don't do it now
1- Currently, the prepaid or postpaid tariff plan from the companies does not give clear information about the unit / volume, data and SMS of the voice call.
2- For postpaid services, companies do not give separate information about advance rentals, deposits, connection fees etc. in the tariff.
3- Companies give information about the duration of the tariff plan and the last date of payment of the bill but it is unclear and incomprehensible to most consumers.
4- All types of telecom and non-telecom products are not separately disclosed in the bundled tariff plan.
5- Telecom companies do not provide information to consumers about charges that are different from tariff plans.
6- Information about companies' promises regarding data etc. is unclear and not understood by consumers.
7- Many companies do not give information about fair usage policy to customers.